What is your return policy?

We cannot accept returns on customized orders unless there is a printing error that differs from the approved design proof. 

Nobody’s perfect - though we always strive to be. In the rare case that we make a mistake, we want you to have a worry-free experience. Notify us within 15 days of receiving your order and we’ll take care of you.

Our Print-It-Right Guarantee makes it quick and easy:

• If your order contains items that are printed materially different than your final design or on incorrect products, we will reprint those incorrect pieces for you. We will also email you pre-paid shipping labels so that your return doesn’t cost you a dime.
• If for any reason we try and are unable to reprint those pieces correctly, we will refund you those pieces. We will email you pre-paid shipping labels and you will be refunded upon receipt of your returned items.

For questions or concerns about your order, contact our customer care team by using the form below or call and ask to speak with them at (800) 620-1233.